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Start with the enquiry reference and the owner you contacted. Here’s where to go for the next step.
plaanzy is operated by Stakrid Logistics Private Limited. For a platform question, email contact@stakrid.com. This guide describes the current service; the legal notices remain pre-launch drafts pending operator review.
Open My trips and sign in with a one-time code sent to the email you used for your enquiry. Your requests and their latest status appear together there. Keep the enquiry reference for support. A saved enquiry means the selected owner can see your request; availability still needs their confirmation.
Sign in to save vehicles and revisit them in My trips. You can browse and send enquiries without signing in; sign in with the same email later to view your enquiry history.
Send your contact and trip details in an enquiry, then confirm availability, the driving arrangement, any driver charges and licence requirements directly with the owner. If a driver is assigned to your arrangement, their contact details appear in the enquiry under My trips. The owner may update the assignment, so check again before departure.
Owners sign in with a phone code; travellers sign in with an email code and verify their contact phone before sending an enquiry. A saved verified phone can be reused; a different number needs new verification. Sessions last 10 days by default, or up to 30 days with Remember this device. Sign out on shared devices and never share a code with an owner or someone claiming to be support.
Use Profile & account for business and tax details, phone and identity verification, sign-in sessions, billing access and an account-details download. In CRM → Drivers, add driver profiles and keep licence details current. Assign an active driver from a booking’s edit form. Confirmed and ongoing trips cannot use the same driver on overlapping dates.
Check Payment history or use Check payment status before opening another checkout if you attempted a payment. Keep the order or payment reference for support. The checkout may prefill your verified phone; payment methods remain those available from Razorpay, and authorization takes place with the provider, bank or payment app.
Contact the owner directly to confirm the full price, availability, pickup, driver arrangements, cancellation and payment. plaanzy does not collect or refund trip payments.
Contact plaanzy by email and include your enquiry or listing reference, a short description and the best way to reach you. Never share OTPs or payment credentials.
plaanzy is not an emergency or roadside assistance service. For immediate danger, contact the local emergency service. Confirm the owner’s breakdown and assistance arrangements before your trip.